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Tips to improve indexing
Symptoms (Problems)
  • What can I do to improve my indexing?
Answer (Resolution)

Online Help


The best way to improve your indexing is to carefully read the Field Helps, Project Information and Updates. The information in them gives you project-specific guidelines and suggestions.  In addition, the below resources can help answer your questions:

  • Take the tutorial lesson. If you are just getting started, work through indexing tutorial lesson 1 (you can find the tutorial at under the Help tab). Or from the My Work page, click Help.  In the drop-down box, click Tutorial.



  • Search the help file. If you have general questions, click F1 within the indexing program for a searchable help file.

  • Read the Project Instructions and Updates. When you start a new batch for a project you've never indexed before, read through the project-specific instructions.  Check the Updates frequently, since new information can be added at any time.  To find the Project Instructions and Updates, click here.

  • Use the Field Helps.  While you are indexing a batch, refer to the Field Helps to learn what information should be included for each field (you can find the Field Helps on the right side of the data-entry window).

  • Use the Share Batch Feature to have someone check how you are doing. Click here for information about sharing a batch. Click File and then Share Batch from the drop-down box.



Local Help

If you have questions that are not answered by the above helps, you can often find help locally. From within the program:

  1. Click the Help menu.

  2. Click Contact Support.

If you are a member of a local group, you should see your group administrator's name and contact information listed. Please contact him or her with any questions you have.


Note: For members of The Church of Jesus Christ of Latter-day Saints, the group administrator is the Stake Indexing Director. Community volunteers who are not members of The Church of Jesus Christ of Latter-day Saints can request to be added to a local Stake Indexing Director's group. For indexers working on special projects with local groups and societies, the group administrator is set up by the society.


If no administrator is listed, contact FamilySearch for help at 1-866-406-1830 in the United States and Canada.  Our business hours are: 


Monday - Thursday from 6:00 A.M to 1:00 A.M. (the next morning) 

Friday from 6:00 A.M. to 10:00 P.M. 

Saturday from 8:00 A.M. to 4:00 P.M.

Sunday from 2:00 P.M. to 1:00 A.M. (the next morning) 


Times listed are Mountain Time, GMT-7.


Or e-mail your questions to

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