Document ID: 114226Print this document
Ways to get help with Research Assistance
Instructions for Area Support

Respond to the patron with the following information:

 

Thanks for your research question. We have some new areas where you can go to ask your question about how to research your family history. Please try one of the following to get assistance with your research questions:

 

· Live Assistance:

Phone: 866-234-2067

Chat: https://familysearch.org/ask/gethelp. (The message "Live chat assistance is unavailable" means that no volunteers are signed onto chat at this time.)

· Email Assistance:

support@familysearch.org

· Ask a community:

Facebook: https://familysearch.org/learn/wiki/en/Research_Communities_on_Facebook

· Written research guides: http://www.familysearch.org/learn/wiki/en/Main_Page

 

· How-to research videos: https://www.familysearch.org/learningcenter

 

· In-person assistance at Family History  Centers: 

  https://www.familysearch.org/locations

 

If the patron requires extensive personal research refer him/her to this article on hiring a professional genealogist: https://familysearch.org/learn/wiki/en/Hiring_a_Professional_Researcher

Symptoms (Problems)

Where can I get further help with Research Assistance?

Answer (Resolution)

 

 

See the following to get further assistance with your research questions:

 

  • Live Assistance:

Phone: 866-234-2067

Chat: https://familysearch.org/ask/gethelp

FamilySearch volunteers are available for live chat assistance many hours a day. However, if you get a message that states, "Live chat assistance is unavailable", it means no one is on duty at this time. Please try again later, or you may send an email to support@familysearch.org.
  • Assistance through email:

support@familysearch.org

  • Ask a community:

Facebook: https://familysearch.org/learn/wiki/en/Research_Communities_on_Facebook

 

The goal of FamilySearch Research Assistance is to guide and provide resources that users of our website can to use to search to find their ancestors. We are unable to do personal family research for our patrons. If you would like to hire a professional researcher to perform personal services, please visit this website: Hiring a Professional Researcher

 




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