Document ID: 101748Print this document
How to request a photocopy of records, books, and documents
Instructions for Area Support

Please refer patrons to the photoduplication article in wiki: https://familysearch.org/learn/wiki/en/Photoduplication_Services

Symptoms (Problems)
  • How can I find out if a film or book has been digitized?

  • How can I request copies of records found in Films or Books that have NOT BEEN digitized?
  • What are the limitations of photoduplication services?

  • Is there a limit of the number of items I can request?

  • What options can I use to send my request?

  • Is there a charge for this service?

Answer (Resolution)

Photoduplication is a service provided to our patrons who:  

  • Do not have access to a local family history center
  • Require access to records which:
    • Are not available at their local family history center
    • Cannot be found online at familysearch.org or at books.familysearch.org 

    • Cannot be found at a local library

Family History Library staff will consider the above criteria before fulfilling requests.  

 

What Photoduplication CANNOT do:

  •  Copy entire works.

    • For copyrighted materials, photoduplication can provide copies of only 10 pages or 10% of the work, whichever is LESS.

  • Search a film or book to see if your ancestor is on it.

    • The photoduplication department can only accept requests which have already been researched. Enough information must be included in the request so that photoduplication can go directly to the page or certificate being requested.

    • If you are uncertain which page to order, you may request copies of select pages from the index of a record. You can use this index to place a second order requesting the specific pages you need.

  • Make copies of maps.

  • Make copies of films or books which are available online.

    • This includes films or books which are viewable at a local FamilySearch center.

  • Use links or URLs to determine which record is being requested.

 PLEASE NOTE: Some books and films can only be viewed in a local FamilySearch or family history center. To find your nearest family history center, go to familysearch.org/locations, where you can search for family history center locations throughout the world.

 

How to find out if a film or book has been digitized:

 

If the film or book has been digitized, YOU CAN PRINT YOUR OWN COPIES.

 

How to request copies of records found in Films or Books that have NOT BEEN digitized:

 

PLEASE LIMIT YOUR REQUEST TO FIVE (5) ITEMS PER REQUEST PER MONTH! Requests are processed in the order they are received.
Allow 4 to 6 weeks for delivery. Please do not resubmit your request a second time if you do not hear from us immediately.

The following information is REQUIRED to enable the Photoduplication department to locate the record and provide you with a copy:

  • Film or fiche number, item number.
  • Name of individual you are researching.
  • Title of record and name of parents, spouse, grantor, grantee, etc. https://www.familysearch.org/
  • Event type (birth, death, or marriage).
  • The event date and place.
  • Name of the parish, the volume or page number, and the registration or certificate number.
  • The state or country of origin.
  • Any other information that will be helpful in locating your record.
  • Please do not send URL links to pages.

You may use one of the following options to send your request to us:

  •  E-mail your request to: photoduplication@familysearch.org
  • FAX your request to: 1-801-240-1584
  • Mail your request to: Photoduplication Unit, Family and Church History Department, 50 East North Temple Street, Room 599, Salt Lake City, Utah 84150-0005

 

If you do not have access to a computer, please FAX or mail your request as outlined above.

 

Please provide: Your complete name, address, telephone number, and e-mail address with each request. Please let us know if you are a new or a repeat patron and if your address, phone, or email is new.

 

If copies need to be mailed to you, through United States Postal Services, there is a $2.00 fee per copy with a $4.00 minimum charge per order, which can be paid by check or credit card. Please use the Request for Photocopy Form for copies that need to be mailed to you.

 

There is NO CHARGE for photoduplication services if the copies can be E-MAILED to you.

 

 

If you have any questions, please call 1-801-240-3511 or 1-801-240-7843.

For more information, please see the FamilySearch Research Wiki article entitled “Photoduplication Services," https://www.familysearch.org/learn/wiki/en/Photoduplication_Services .




Did this document help you to solve your problem?