Amdocs--The FamilySearch Support System (JIT: Just In Time)
Document ID: 111395
This document answers the following questions:
Downloading and Logging On to Amdocs, the FamilySearch Support System (FSSS)
You MUST use Internet Explorer for this process; no other browser will work.
To use Amdocs, you need Java 184.108.40.2060 (Java 6 update 37) installed on your computer. To install Java 6 update 29, see Item 1 (FamilySearch Automated Support Utility) of document 104790.
Use the following URLs to install either Training Amdocs or Production Amdocs. Click Launch Amdocs CRM.
https://training.familysearch.org/CRMINSTALL --FSSS Training: If you are using the Training Amdocs, please consult your trainer for the user name and password.
https://help.familysearch.org/CRMINSTALL --FSSS Production.
Note: Once you have downloaded the client to your desktop, you can access the FamilySearch Support System from the icon on your desktop. The icon will be called FSSS Training or FSSS Production.
Under each heading below, do the following:
After you have completed the training, please complete the Survey.
Find an Answer
Solving E-mail Cases
Creating a Telephone Case
Update a Case
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