|Return an arbitration batch to be re-indexed|
No set rules exist for when problems should be fixed or batches sent back to be reindexed. However, be considerate while choosing whether or not to return a batch. Please remember that none of the returned information is saved, so a new indexer is required to index the entire batch again. Also remember that arbitrators are not supposed to be a third indexer. If one indexer had problems indexing the batch and much of the indexer's information is being disregarded, consider sending that batch back to be reindexed.
Arbitrators should also consider the percentage of the batch that is wrong. For example, problems with 3 or 4 records on a batch with 100 names does not warrant returning the batch, but problems with 3 or 4 records on a batch with 8 names warrants a return.
Send the batch back for reindexing if the indexer:
Do not send the batch back for reindexing:
Note: Only the key/keys marked to be reindexed are reindexed.
How do I return a batch to be reindexed?
2. Choose the option that applies in the dialogue window that pops up. Click OK: (Note that Reindex Key A is depicted in the graphic, the arbitrator can, of course, choose Reindex Key B.)
Or, click File, Return Batch and choose the option that applies in the dialogue window that pops up. Click OK.
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