Document ID: 102739Print this document
Return an arbitration batch to be re-indexed
Symptoms (Problems)
  • I cannot find any guidelines that tell me when I should fix problems or send the batch back to be reindexed.

  • How do I return a batch to be reindexed?

Answer (Resolution)

No set rules exist for when problems should be fixed or batches sent back to be reindexed. However, be considerate while choosing whether or not to return a batch. Please remember that none of the returned information is saved, so a new indexer is required to index the entire batch again. Also remember that arbitrators are not supposed to be a third indexer. If one indexer had problems indexing the batch and much of the indexer's information is being disregarded, consider sending that batch back to be reindexed.

 

Arbitrators should also consider the percentage of the batch that is wrong. For example, problems with 3 or 4 records on a batch with 100 names does not warrant returning the batch, but problems with 3 or 4 records on a batch with 8 names warrants a return.

 

Send the batch back for reindexing if the indexer:

  • Has indexed the wrong page of records (for example, the previous image instead of the current image).
  • Has skipped a significant number of records.

  • Has failed to abide by the project instructions, updates or field helps.

Do not send the batch back for reindexing:

  • If the records are in the wrong order but both indexers indexed the same way.
  • If reordering the fields in Record Matching can be done.
  • If the year designation (y/m/d) is missing or the wrong letter is used (simply add or change to the correct letter).
  • If the indexer skipped a small number of records (use Record Matching).

Note: Only the key/keys marked to be reindexed are reindexed.

 

How do I return a batch to be reindexed?

 

  1. While in the batch, click the Redo icon, shown below:

 

 

2. Choose the option that applies in the dialogue window that pops up. Click OK:  (Note that Reindex Key A is depicted in the graphic, the arbitrator can, of course, choose Reindex Key B.)

 

  

Or, click File, Return Batch and choose the option that applies in the dialogue window that pops up. Click OK.

 






Did this document help you to solve your problem?