How to use the inContact telephone system (JIT: Just in Time)
Document ID: 111024
Please use this training for agents in your areas. If an agent comes to you with a problem that you cannot fix, escalate the problem to Eric Wagner.
InContact is a program on the Internet that allows you to answer, route, and track telephone calls from patrons. InContact tracks all incoming calls, calls waiting, and calls taken. By using inContact, you can:
To complete this training, do the following:
The following information is for supervisors only
We are working on supervisor training for you. In the meantime, please use the following resources:
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