Document ID: 107501Print this document
One of my ancestors or descendants has a restricted record
Instructions for Area Support

Make no promises to the patron, and please do not speculate on why a record is restricted. Just inform the patron that you are escalating the case.

 

Dispatch the case to Data Quality. (See 111462 for instructions.)

 

Restricted locality: In some parts of the world, governments are opposed to missionary work and temple work. For example, this is true of several countries in the Middle East.

Symptoms (Problems)
  • Why are some records restricted?
  • What can I do if a record is restricted?
  • What is meant by restricted or read-only access?
  • The Summary screen looks like the details screen.
  • Ordinances are showing as Not Available.
  • The Combined Records screen has no boxes to check when trying to separate records.

  • I get an error when trying to add an individual or relationship to a living person.

  • I get the error: "The information that you entered cannot be saved. The record is restricted."

Answer (Resolution)

Restricted Record: A restricted record is one that cannot be edited or deleted or have relationships added to it.

Symptoms of a restricted record might be:

  • The Summary screen looks like the details screen.
  • Ordinances are showing as Not Available.
  • The Combined Records screen has no boxes to check when trying to separate records.

The most common reason a record is restricted is to protect the privacy of people who are (or might be) living. Basically, people are considered to be living unless there is death information in the record or else 110 years have passed since their birth. If you add records of living people, you might encounter this problem. 

 

Partially restricted records: Information about living individuals is always partially restricted, even when you can see the record.


See 1012455 for information about what you can see about living individuals.

 

Records contributed by LDS Church Membership have a restriction on how valid death information can be added. If the Membership Department has not added death information and the person was born less than 110 years ago, the system considers that the person might still be living, regardless of how much death information has been contributed by patrons. In these cases, the patron needs to follow the appropriate process to have the death information added to the record by the Membership Department.

  • If the membership record is visible, see 102761 about adding the death date or correcting a membership record of a deceased individual.
  • If the membership record is hidden, see 104365 about handling a missing membership record.

For help with a restricted record, please contact FamilySearch Support.




Did this document help you to solve your problem?