Document ID: 111337Print this document
Unable to launch the indexing application from the desktop icon
Answer (Resolution)

Option 1: Go to the indexing website at http://indexing.familysearch.org. Click the Get Started button to download the program. The icon that installs should look like a black tree on a piece of parchment paper.

 

 

Option 2: If Option 1 doesn't work, uninstall the program, and reinstall. To uninstall the program:

 

Click the Start button, and then find the Control Panel on the computer:


Windows 7 Windows Vista Windows XP

Windows XP users must click Add or Remove Programs:

 

 

From the alphabetical listing of programs; click FamilySearch Indexing. Click Change or Remove. Remove multiple listings, if any.

 

OR:

 

Windows Vista and Windows 7 users must click Programs and Features:

 

 

 

 

From the alphabetical listing of programs; click FamilySearch Indexing. Right click Uninstall/Change. If multiple listings, remove them all.

 

 

All Operating Systems - Once indexing is uninstalled, double check the desktop for any lingering FamilySearch indexing icons. If so, right-click on them, and select Delete. Go back to http://indexing.familysearch.org and download the program again.

 




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