|The Arbitration Results tab in indexing|
What is "Arbitration Results"?
The Arbitration Results feature is a tool to help individuals improve their indexing. Arbitration Results was created in response to an overwhelming number of requests from indexers and arbitrators.
The intent of arbitration is to allow indexers to see when the arbitrator has changed information entered by the indexer and to review fields that were changed. Changes are reported as a percentage of entries an arbitrator has changed. When reviewing values changed by the arbitrator, the indexer can review project information, project updates, and field helps to see why their work was changed.
If the indexer disagrees with changes made by the arbitrator, the indexer is encouraged to click the feedback button. The Feedback feature gives FamilySearch an opportunity to gather information needed to improve the quality and accuracy of arbitration. FamilySearch is constantly striving to improve the accuracy of the records available to researchers. We appreciate feedback responses which help us meet our goals for accuracy.
How Can I Review the Batches that Make Up My Score?
A redo batch is one that has been returned by an arbitrator for re-indexing as explained above. Stake indexing directors and Administrators get reports showing how many redo batches their indexers have had, however batches marked No Extractable Data, Blank Image, or Duplicate are not reported.
To gain the most benefit from Arbitration Results, an indexer should compare both values with the image, comparing with project information and field helps to determine why the value was changed. Differences in interpreting handwriting are to be expected. Remember that we are all learning. Indexers and arbitrators both benefit from reviewing Arbitration Results. We have asked that all arbitrators index one batch for every 5 to 10 batches arbitrated. Ideally, an arbitrator should index the same projects he or she intends to arbitrate, reviewing their arbitration results as a method of learning from other arbitrators. We hope that all volunteers use Arbitration Results as guidelines and aids to improve the quality of the indexes we publish.
How soon can I review my submitted indexing batches?
We cannot give a time frame for when indexed batches appear on the Arbitration Results screen. Each batch is indexed by two people; we refer to them as the Key A indexer and the Key B indexer. One indexer might complete his or her batch today, while the other indexer's batch might not be downloaded for several weeks or months. In addition, even after both keys are indexed, that batch might not come up for arbitration for additional weeks or months. Much depends upon the popularity of the project how many batches are waiting for arbitration. Indexers might not see Arbitration Results on batches for many months. Once a batch appears, indexers have 90 days to review.
What Happens If I Disagree with the Arbitrator?
After reviewing the batch, if the indexer disagrees with the arbitrator, he or she can click Feedback, which brings up the screen below:
Check the Please Review box. Although indexers are not notified of the outcome of their response, be assured that a group of authorized individuals review reports of arbitration complaints and take action when necessary. Contacting FamilySearch Support by telephone or email does not yield different results and is not recommended. Arbitration Results scores cannot be "corrected" or changed regardless of the outcome.
Arbitration Results assists in improving indexing and allows us to publish more accurate records.
If a black screen appears when trying to view batches, complete the instructions below in Internet Explorer:
If the steps above do not resolve the issue, please try enabling Compatibility View (see document 112561) in your browser, or use a different browser (such as Firefox).
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