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System requirements for FamilySearch indexing
Symptoms (Problems)
  • What are the computer systems that are supported by the indexing program?

  • Can FamilySearch indexing be installed on mobile devices?

  • What are the computer specifications that are required for the indexing program?
  • What version of Windows do I need on my computer for the indexing program?
  • What browsers work with the indexing program?
  • What type of computer do I need to be able to use the indexing program?
  • How much internal memory or RAM is suggested for indexing?
  • Does a satellite Internet connection work with the indexing program?

Answer (Resolution)

Computer Configuration Recommendations

For Microsoft Windows users:

  • Computer Type: PC or PC compatible
  • Operating System: Windows XP Home or Professional, Windows Vista, Windows 7, Windows 8
  • Browsers: Internet Explorer 9 or 10 or above, latest version of Mozilla Firefox, latest version of Google Chrome
  • Computer Speed: Pentium® IV or better
  • Internal Memory (RAM): 1GB or greater
  • Display Resolution: 1024 x 768 or higher, required
  • Connection Speed: Broadband high-speed Internet recommended (DSL, cable, satellite)

Note: Satellite users can experience frequent problems using FamilySearch indexing. Sometimes patience is the only solution.

Note 2: Microsoft Surface tablets that run Windows RT have an ARM processor and are not compatible with Indexing.  The Microsoft Surface PRO uses an Intel processor and Windows 8 and is compatible with Indexing.

 
For Macintosh users:
Although Macintosh is not a fully supported platform, we do have many users who are successfully using FamilySearch indexing on the Macintosh platform. Users who have the minimum system requirements seem to have very few problems:

  • Processor: G4 or Intel Mac OS X-compatible processor or higher
  • Operating system: Apple Mac OS X version Snow Leopard 10.6 or later
  • Browser: latest version of Safari, latest version of Mozilla Firefox, latest version of Google Chrome
  • Internal memory (RAM): 1GB or greater

  • Display resolution: 1024 x 768 or higher, required 
  • Connection speed: Broadband high-speed Internet recommended (DSL, cable, satellite)

Note: Satellite users can experience frequent problems using FamilySearch indexing. Sometimes patience is the only solution.

 

For Linux users:
Although Linux is not a fully supported platform, we do have many users who are successfully using FamilySearch indexing on Linux. Users who have the minimum system requirements seem to have very few problems:

  • Computer type: PC or PC compatible
  • Operating system: Redhat Fedora Desktop 10 or higher, Open SUSE 11.1 and above, Ubuntu 8.04 and above
  • Latest version of Mozilla Firefox, latest version of Google Chrome
  • Minimum computer speed: Pentium® IV or better
  • Internal Memory (RAM): 1GB recommended
  • Display: 1024 x 768 or higher
  • Connection speed: Broadband high-speed Internet recommended (DSL, cable, satellite)

  • 32 bit OS

Note: Satellite users can experience frequent problems using FamilySearch indexing. Sometimes patience is the only solution.

 

For mobile users with Android or Apple iOS operating systems:
 

The FamilySearch indexing mobile application is no longer available for installation on mobile devices such as smart phones or tablets. 

 

Patrons who installed the application on a mobile device prior to December 27, 2012 can still use the application.  However, new installations are currently not being accepted.  Patrons with Apple operating systems (IOS) who purchase a new device or remove the application previously installed, cannot transfer or install the application on their new equipment or reinstall on an existing device. However, patrons who use Android can reinstall the program as needed.

 

For instructions on how to install the app from your apps list in the Google Play store, click here.  Potential users need to sign in to see available apps and can find FamilySearch indexing under the "Other apps in my library" section.

 




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