Document ID: 100181Print this document
Known Problem: When I submit feedback while signed in as a helper, the feedback shows as being from me, not the helpee
Instructions for Area Support

Support Missionaries are to use the Sign in to Help Someone Else feature to VIEW only.

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Problem

If you are signed in to the new FamilySearch as a helper and you send feedback from the help center, the feedback is treated as if it were from you (the helper), not from the person you are helping (the helpee). Consequently, any communication sent from Support about your feedback will be sent to you, not to the helpee. Also, any cases generated from your feedback will appear in the help center under your My Cases log.

Resolution

This change was incorporated in version .92 of the new FamilySearch and works as designed.




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