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WinXP SP3 Desktop 5.9 DVD Available - Frequently Asked Questions (FAQ) and Order Form
Answer (Resolution)

How does a family history center order a WinXP SP3 Desktop 5.9 DVD and needed licenses?

  • The WinXP SP3 Desktop 5.9 DVD and needed license(s) canonly be requested on a Family History Computer Hardware and Software Order form ADJUSTED (#00406). See attached form, pages 1 and 2 for full details, instructions, and updated North America address.

  • The WinXP SP3 Desktop 5.9 DVD installation disc and the needed license(s) are only offered to a family history center to be installed ONLY on family history center computers. The DVD (and needed licenses) will only be mailed to the family history center director. We will no longer mail the DVD or the license(s) to the stake technology specialist.


Why is the WinXP SP3 Desktop 5.9 DVD being made available to family history centers?

  • FamilySearch Support has been producing operating installation discs for nearly 10 years now. Periodically we release a new version that includes improvements and updates that have come out since the previous version. These discs are vital to family history centers in providing them with operating systems to install on their PCs. Without them, their computers would be useless. The WinXP SP3 Desktop 5.9 DVD is the latest release that is available.

  • FamilySearch Support makes operating system installation discs available to family history centers for their convenience. If a FHC is more comfortable installing Windows from scratch or maintaining your own image, that is fine. However, if you are using operating system installation discs not provided by FamilySearch Support it must have a valid license, be compatible with products and programs used by family history center patrons. In addition, if issues arise, local units will be responsible for resolving them.


What are the licensing requirements for the WinXP SP3 Desktop 5.9 DVD?

  • The licensing requirements for the WinXP SP3 Desktop 5.9 DVD are the same requirements that we have had for each previous image we have released. A FHC must order a license for each computer WinXP SP3 Desktop 5.9 is going to be installed on. Orders for license should be requested on a Family History Computer Hardware and Software Order form ADJUSTED (see attached form, pages 1 and 2 for full details, instructions, and updated North America address). A valid Windows XP or downgraded Windows Vista license and label will then be sent to the family history center director. The small Avery label should be stuck on the computer case indicating that the computer is properly licensed to operate Windows XP and that a certificate of license issued by FamilySearch is on file in the family history center. 

  • Computers provided to family history centers by the Family History Department since 2004, even if they were Windows 2000 machines, were licensed to run Windows XP. Even though family history centers were not authorized to use Windows XP on center computers at that time, the licenses purchased by the Family History Department were for Windows XP and were downgraded to 2000. So, those computers have licenses for Windows XP.

  • All newer computers sent to family history centers (starting in December 2009) have affixed to their case a valid Windows 7 license/product key label, which label is the authentication that the computer is properly licensed by Microsoft to be running Windows 7 and are downgraded to Windows XP. Once FHC computers are authorized to upgrade to Windows 7 they will already be licensed for it.

  • Note that FamilySearch only licenses operating systems for individual family history center computers, and has never provided site licenses.


When should the WinXP SP3 Desktop 5.9 DVD be used?

  • The WinXP SP3 Desktop 5.9 DVD should be used to upgrade a system from a previous version of Windows to Windows XP Professional SP3.

  • The WinXP SP3 Desktop 5.9 DVD should be used if the current operating system on a PC ceases to function correctly.


WinXP SP3 Desktop 5.9 DVD arrived but did not have a new Product Key.

  • FamilySearch does not provide a new product key with a Windows XP upgrade. FamilySearch buys Windows XP licenses in bulk and we have a valid product key on file in Salt Lake City. A family history center does not need this product key to upgrade a computer to Windows XP. The installation DVD runs automatically without the user ever needing to input a product key. The user will need only to input information about the center (center name and unit number, the director's name and address, etc.) where the computer resides. 

    FamilySearch does provide with each WinXP SP3 Desktop 5.9 license sent to a FHC a small Avery label that should be stuck on the computer case indicating that the computer is properly licensed to operate Windows XP and that a certificate of license issued by FamilySearch is on file in the family history center. 


Can an unneeded WinXP license be returned to FHC Operations? 

  • Yes. In the event you have received a WinXP license from FamilySearch, that was not needed, please return license with a note of explanation to the following address:
            FHC Operations
            50 E. North Temple, Room 599
            SLC UT 84150-3400


Will the WinXP SP3 Desktop 5.9 disc be made available on CD?

  • No, the WinXP SP3 Desktop 5.9 disc will not be made available on CD.


Will previous versions of the image that were available on CD still be available?

  • We have a limited number of old image CDs that may still be available. Once they are shipped, no more will be created. All of the PCs that the Church has been providing for the last few years have included a DVD drive.  If a PC needs to have an operating system installed on it and it does not have a DVD drive, one can be purchased, using local funds, and installed in the PC. A DVD-ROM drive typically costs around $20.


Am I required to install the WinXP SP3 Desktop 5.9 DVD on my PCs? My computer is currently running Windows 2000 and is working great.

  • Yes. Only Windows XP SP2 or higher is supported in family history centers. Windows 2000 computers should be upgraded to Windows XP. FamilySearch Support will assist in upgrading any computers to Windows XP. If a FHC has a problem on a computer that has an operating system other than Windows XP and cannot be upgraded to Windows XP, technical support will not be provided for computer related issues. Such issues will have to be resolved by local support and funds. 


If my computer is already running Windows XP Professional, do I need to install the WinXP SP3 Desktop 5.9 DVD?

  • No, the WinXP SP3 Desktop 5.9 DVD should only be used in the following situations:

    1. To upgrade a Windows 2000 system to Windows XP.

    2. To reinstall Windows XP Professional on a PC that has ceased to function correctly.

    3. To install an operating system and the included Family History software on a donated PC.


My computer is currently running an operating system older than Windows XP. Do I need to install the WinXP SP3 Desktop 5.9 DVD?

  • If you are using a computer that is running an older operating system, such as Windows 95, Windows 98, Windows ME or Windows 2000, chances are it will not meet the minimum system requirements to install the WinXP SP3 Desktop 5.9 DVD. You will no longer be able to receive support for systems running older versions of Windows. Please contact FHC Support by calling FamilySearch Support at 1-866-406-1830 to see about receiving a replacement computer that meets current standards.

Attachments
FH Computer Hardware Software Order form ADJUSTED Dec 2009.pdf



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