Document ID: 111964Print this document
Indexing mobile application - Frequently Asked Questions
Symptoms (Problems)
  • What mobile devices are compatible with indexing?

  • Can I index on my Apple iphone, ipad, or ipod touch?

  • Can I index on an Android phone or tablet? 

  • Error message "Cannot connect to authentication"

  • What languages are supported in mobile indexing?

  • Why can't I download the Indexing app anymore?

  • What happened to the indexing mobile app?

  • I cannot re-download the mobile app for indexing

  • Can I index on my iPhone, iPad, book reader, or other mobile device?

Answer (Resolution)

 

Please refer to the FamilySearch blog to learn the latest information about the mobile app for indexing.

( https://familysearch.org/blog/en/mobile-app-what-we-learned/)

 

 

FamilySearch indexing was testing a mobile application available in English that worked with Apple iOS (which includes iPod, iPad and iPhone) and on many Android devices. The app displays image snippets from handwritten historical documents such as birth, marriage, and death certificates; census forms; and naturalization records. Each snippet contains a name, date, place-name, or other relevant information from the document.  Simply transcribe (index) what is on the image, and the FamilySearch indexing system eventually adds the information to the collection of free genealogy records available at www.familysearch.org.

 

Individuals who downloaded the app prior to December 27, 2012 can still use/test the program, however we are not currently accepting new testers (See item 17 below).  The images currently being used to test the program come partly from previously indexed projects and partly from projects that have not been previously indexed. All data is being used to improve the records available at www.familysearch.org.

 

Note:  Due to the diversity of mobile devices available, not all have been tested by FamilySearch. Users can send feedback on their experiences by contacting FamilySearch support.

Getting Started

1. What are the minimum requirements?

2. How do I get started indexing?  
3. What time commitment does indexing require?
4. Can I choose what records I want to index?
5. Can I search the index I help create?
6. How do I get help?

Indexer Questions

7. The clerk recorded something that is obviously an error on the document. How do I index that?
8. How can I get feedback to know how I am doing?
9. Is anyone going to check my work?

10. Do I index the given name (first name) or the surname (last name) first?

11. Do the records I index count toward my LDS stake or society group totals?

12. Can I use my mobile device to transcribe grave markers at billiongraves.com?

General Problems with the Program

13. I received an error when getting into the program. How do I fix that?
14. I have forgotten my password. How can I find out what my password is?
15. I tried to retrieve my password, but I never received the e-mail that the system said would be sent.
16. If I cannot sign in with my user name, should I register for a new account? 

17. Why can't I download the Indexing app anymore?

 

Getting Started

1. What are the minimum requirements?

 

The minimum requirements for Android are: Requires Android 2.1 and up, however the mobile app does not currently support jelly bean (Android 4.1).

The mobile indexing application is not compatible with iOS (iPhone, iPad, or iPod), BlackBerry, or Windows Phone devices

 

2. How do I get started indexing?

 

The next simple steps help get new indexers started and ready to index:

Installation/Registration

1. Install the application to the mobile device.

 

2. Register for a FamilySearch Account or LDS Account–On the indexing website, or the sign in screen for the app, click Register  or Register Here, and then fill out the required information. See 101448 for help. Individuals who already have a FamilySearch Account or LDS Account but have never indexed can download the app and sign in.

 

Index Batches

 

1.  Learn - Learn about indexing by reviewing the Guide tab.

2.  Index - After the application opens, complete the next steps to index an image:

  1. Click the Indexing tab.  An image downloads to the devise.

  2. Type requested information - Type the requested information into the field provided.

  3. Submit - When indexing is complete, the indexer clicks the Submit button.

3. What time commitment does indexing require?

 

Indexing does not require a specific time commitment. An individual can index any time or place and for as long as his or her schedule permits. If interrupted, when the indexer returns, the indexing program remembers where he or she left off. An image usually takes a few moments to complete.  If the indexer does not want to finish an image, he or she can click Skip and continue to the next image.

 

4. Can I choose what records I want to index?

 

Yes.  Indexers can choose to index records in English with varying levels of difficulty.

 

5. Can I search the index I help create?

 

Yes!  In future versions of the app after indexing is completed, the images and/or data are going to be made available to search at http://www.familysearch.org/.

 

6. How do I get help?

 

Different types of help are available for working on projects and using the program.

  • The Guide tab in the application

  • The full image button

  • Contacting support

Return to top


Indexer Questions

7. The clerk recorded something that is obviously an error on the document. How do I index that?

 

Read the Guide tab for specific instructions.  Do not interpret information; simply type what is on the record. Checking the full image can also prove helpful in understanding the information.  Researchers who find the record later can come to their own conclusions about any erroneous information.

 

8. How can I get feedback to know how I am doing?

 

Some information is available via the Stats tab in the application.

 

9. Is anyone going to check my work?

 

No.  To ensure quality and accuracy, the system compares each indexer's work with answers from other volunteers until a "consensus" is reached.

 

10.  Do I index the given name (first name) or the surname (last name) first?

 

On mobile apps we ask that you index the given name first and the surname last.

 

11. Do the records I index count toward my LDS stake or society totals?

 

Names (records) indexed do not show on the indexing reporting or history yet, however we hope to implement that enhancement in a future version of the mobile app.

 

12. Volunteers can transcribe grave markers at billiongraves.com with their iPads and Android devices through free apps.  The results link to our website.  For more information, see our Wiki page.

 

 

Return to top

 

General Problems with the Program

13. I received an error when getting into the program. How do I fix that?

 

The program should automatically update when an update is available. If the program does not update automatically, but an update is available, the indexer should visit the market or download the latest version from Get started step 3. If the error message continues to appear, the indexer should remove and then reinstall the app.  If the error message persists, the indexer should call Support.

 

14. I have forgotten my password. How can I find out what my password is?

 

On the sign-in screen is a Forgot your Password? link. Click that link, and use the prompts to reset the password. Please contact support with any problems doing so.

 

15. I tried to retrieve my password, but I never received the e-mail that the system said would be sent.

 

Be sure to check in any junk mail folder to make sure that the e-mail did not go to that folder. If the e-mail still does not arrive, contact Support. Also, if a personal e-mail account has changed since registering, the system cannot send the necessary instructions until the indexing account is updated.

 

16. If I cannot sign in with my user name, should I register for a new account?

 

No, do not create a new account when a user name is forgotten. Accounts have certain information tied to them, such as the indexer's history, roles, and preferences that would be lost if an individual signed up for a new account.  If clicking on the Forgot your User Name? link does not help, please contact Support.

 

17. Why can't I download the Indexing app anymore?

 

We currently have enough beta testers and have decided to restrict the app from further downloading.  Individuals who are currently using the mobile app to index can continue to do so. We are going to continue to produce a limited number of new record “snippets” to index in order to refine our approach to the kinds of snippets that work best."

 

For more details, see the blog article: "The Mobile App–What We’ve Learned" at: https://familysearch.org/blog/en/mobile-app-what-we-learned/ 

  

Return to top

Error Message

If the error message, "Cannot connect to Authentication..." pops up, please contact FamilySearch Support.

 

 




Did this document help you to solve your problem?